Shipping Policy

Truly Eternal Shipping Policy

Effective Date: 22/02/24

Thank you for choosing Truly Eternal. We aim to provide you with a seamless and efficient shopping experience. This Shipping Policy outlines the details of our shipping processes for orders placed through our website.

1. Order Processing:

a. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

b. Business Days: Our business days are Monday through Friday, excluding holidays.

2. Shipping Methods:

a. Domestic (US) Shipping: We offer standard domestic shipping with an estimated delivery time of 1-4 business days.

b. International Shipping: For our international customers, we provide standard international shipping with an estimated delivery time of 7-28 business days. Please note that customs processing times may impact delivery times for international orders.

3. Shipping Rates:

a. Domestic Shipping: Shipping rates for domestic orders are calculated based on the weight of the items and the destination. Free shipping may be available for orders exceeding a specified amount.

b. International Shipping: International shipping rates vary based on the destination and weight of the items. Customers are responsible for any customs duties or taxes imposed by their respective countries.

4. Order Tracking:

a. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order's progress through the provided tracking number.

b. Tracking Updates: Please allow up to 48 hours for tracking information to be updated.

5. Shipping Delays:

a. Unforeseen Circumstances: While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may impact the delivery schedule.

b. Communication: In the event of a significant delay, we will make every effort to communicate with you and provide updated information on your order status.

6. International Customs:

a. Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. Truly Eternal is not responsible for these additional charges.

7. Changes to This Shipping Policy:

Truly Eternal reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

8. Contact Information:

If you have any questions or concerns about our Shipping Policy, please contact us at trulyetrnl@gmail.com.

Thank you for choosing Truly Eternal. We appreciate your understanding and cooperation.